Issue details

The contract for the Council’s Corporate Payment and Income Management system was due to expire on 31.03.22. The recommendation was to award a three-year contract to supply the system to the incumbent supplier, Civica UK Limited. The new arrangement will see a hosted, cloud-based solution rather than the current hybrid arrangement which will improve resilience and reduce long term cost of IT infrastructure. This will support the Council’s move to a cashless council.

A direct award was approved as a full procurement process would result in the Council not having a fully supported and compliant system in place for 31.03.2022. Residents would be left with limited payment options available to them to pay for council services, which would be likely to result in a drop in collection rates for the Council.