Agenda item

a)  That the improvement plan proposals contained in appendix A be approved.

b)  That work already undertaken to reduce operational risks and improve overall service quality and performance be noted.

c)  To receive six monthly update reports relating to the improvement plan objectives.

The Lead Member for housing introduced a report that set out the core service risks and challenges that currently existed in the housing service, including housing management, repairs and accommodation provision.  The report also identified high level improvement plan proposals to manage and improve services.

The Executive Director for Housing & Property explained that the housing service continued to manage significant challenges in providing its core services to tenants and leaseholders, and accommodation services more widely in terms of homelessness and temporary accommodation.  If not addressed, the issues could lead to potential breaches of statutory and regulatory requirements and further reductions in service standards. 

Members of the Cabinet discussed some of the contributory factors to the issues over recent years and asked questions about issues such as funding and the future plans for garage sites.  The Lead Member detailed some of the work and improvements that were currently underway and summarised the improvement plan attached as an appendix to the report.  Progress would be closely monitored with the Lead Member being updated on a monthly basis and reports to Cabinet every six months.

The recommendations were agreed.

Resolved –

(a)  That the improvement plan proposals contained in appendix A be approved.

(b)  That work already undertaken to reduce operational risks and improve overall service quality and performance be noted.

(c)  To receive six monthly update reports relating to the improvement plan objectives.