Decision details

To consider a report on the findings of the Local Government and Social Care Ombudsman in relaiton to the Council’s policies and procedures for determining and awarding disabled facilities grants.

1. Noted the Public Interest Report;

2. Agreed the lessons learned and actions to be taken in response;

3. Requested that the Customer and Community Scrutiny Panel include the public interest report in its planned review of the Council’s complaints procedure against the LGSCO’s best practice guidance and report back with recommendations.