Decision details

The support and maintenance contract for the Council’s Revenues & Benefits system (Academy) was due to expire on 31.03.22. The recommendation was to award a one-year contract to the incumbent supplier, Capita Business Services, for the continued support and maintenance of the Council’s Revenues and Benefits system.

The Director approved the award of a one-year contract to Capita Business Services for continued support and maintenance of the Council’s Revenues and Benefits system from 01.04.22 – 31.03.23. Approval was also given for the commencement of a new procurement process for a Revenues and Benefits system/platform with a report on the plan for this reported to Cabinet in 2022/23.

The one-year contract was approved to ensure the Council would have a fully supported and compliant Revenues and Benefits system in place beyond 31.03.2022.

The only option available to the Council was to award one-year contract to Capita Business Services for the continued support and maintenance of the Council’s Revenues and Benefits system.

An exemption was requested to waive the procurement process, under the grounds of Sole Supplier (clause 14.9a in the Corporate Procurement Rules. Capita Business Services are the only supplier who can provide support and maintenance for their product therefore it can be proven that there is only one Supplier who can deliver this contract.